FAQ's
Do We Sell Any Fakes or Replicas?
At Exluxuries, we are committed to providing reliable and top-quality service. All our items are thoroughly checked and authenticated by trusted third-party experts. We value transparency and your trust, which is why we offer a money-back guarantee if any item is found to be counterfeit. Shop with confidence, knowing every product you purchase is genuine and meets the highest standards.
Are the Images Shown on Your Website of the Actual Items?
Every item is listed with clear and detailed pictures showing its unique features and condition. Pre-owned items may have signs of wear that might not be fully visible in the photos. To ensure transparency, each item comes with a thorough description of its condition. Every product is carefully inspected and accurately represented to help you shop with confidence.
Do I Have to Pay Sales Tax?
Sales tax is collected only for orders delivered within Texas, in accordance with state and local laws. Our team ensures that all taxes are calculated fairly and with full transparency. We are committed to maintaining accuracy in every transaction. This helps ensure a seamless and trustworthy shopping experience.
Which Payment Methods Do You Accept?
To ensure a smooth checkout process, we offer our customers a range of safe and convenient payment options. We accept payments made through trusted services such as:
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Please rest assured that we take additional security measures to protect the privacy of our customers' financial information. For orders paid with a credit card, we only ship to the billing address to prevent fraud. If you have any questions or concerns about payment options, our customer service team is ready to assist you.
When Will My Order Be Shipped?
We are proud to provide fast and reliable shipping services to our customers. Orders are typically shipped within one business day of purchase, ensuring minimal wait time. We understand the excitement of receiving a new designer handbag and strive to make the process as smooth and efficient as possible.
How Will My Order Be Shipped?
At Exluxuries, we prioritize the safe and secure delivery of your order. All items are shipped via FedEx or UPS with insurance and a signature required upon delivery, ensuring your package arrives safely and in perfect condition. For added security, we only ship to physical addresses linked to your payment method. Please provide a physical address, as FedEx and UPS do not deliver to P.O. Box addresses.
Do You Ship to APO/FPO Addresses?
At Exluxuries, we are proud to serve our military customers and offer shipping to APO/FPO addresses through USPS. We understand the importance of delivering luxury items to military personnel stationed overseas. Please be aware that shipping to APO/FPO addresses may take longer due to military mail handling. We appreciate your patience as we work to ensure your order reaches you safely and securely.
Do You Ship Internationally?
We understand that customers worldwide are interested in our authentic luxury items. We offer international shipping, but please note that we must follow the customs regulations of each country. Some regions in Africa, Latin America, Europe, Asia, or the Middle East may have strict laws on exporting luxury goods, which could limit shipping to those areas.
What Is Your Return Policy?
We are dedicated to ensuring a smooth and satisfactory shopping experience for our clients. For detailed information about our return policy, please refer to our designated return policy page.
How Long Does it Take to Process Refunds?
We strive to make the return process as simple and efficient as possible for our customers. Once we receive and review the returned item, we typically process refunds within 2-3 business days. Unless the return is due to an error on our part, the refund will include the original purchase price, any applicable taxes, and the cost of the original shipping. Our top priority is ensuring every customer is completely satisfied with their purchase, and we are committed to addressing any concerns or issues that may arise promptly and fairly.
Do You Offer Consignments?
We are delighted to provide our customers with the option to consign their luxury products with us. Our consignment services are designed to help you receive the best value for your items while ensuring a hassle-free transaction. For more information about our consignment services, please visit our dedicated consignment page.
Can I Sell You Something?
Absolutely! Exluxuries is always interested in purchasing luxury designer handbags from private sellers. To request a quote for your item, please enter the relevant information on our "Sell on Exluxuries" page. We take pride in offering fair prices for authentic designer handbags that are in good condition. A quote will be provided to you as soon as possible, and we look forward to the opportunity to work with you.