Return Policy

At ExLuxuries, our aim is your complete satisfaction with every purchase. Please adhere to our clear guidelines regarding returns:

For Online Orders:
Initiate a return within fifteen (15) days from the shipped date using our designated return portal.
Ship the item back to us at:
812 Lotus Drive Richardson TX 75081

For a refund, ensure the item Is in its original condition with all tags, packaging, and accessories intact.
Shows no signs of use, damage, or alteration; any such indications may result in a partial refund or denial of the return.

Late Returns:
Items returned beyond the stipulated return window are ineligible for refunds. However, as a gesture, we offer an alternative to sell the item back to us at a mutually agreed-upon price.

Selling Items Back to Us:
Contact our dedicated customer support team to facilitate the selling process. We evaluate your item's value meticulously, considering current market conditions and its pristine condition.

Shipping Costs:
Return shipping costs are generally the customer's responsibility, barring instances of our error, such as sending the wrong or damaged item. Upon receiving and inspecting the returned item, we process refunds within two business days to the original payment method.

Post-Purchase Damage:
ExLuxuries assumes no responsibility for any damage occurring to items after purchase.

Excessive Returns Fee:
Customers with a return rate exceeding 70% will incur a 15% restocking fee (15% of the returned item's price) to maintain fairness for all.

Final Sale Items:
Items marked as Final Sale are non-returnable, and this policy does not apply to such items.

Contact Information:
Should you have queries or concerns regarding the return process, our customer support team is at your service. Your satisfaction remains our utmost priority, and we are committed to ensuring a seamless and professional experience. Please feel free to reach out at your convenience; we are more than willing to assist you.